If you are not happy with your jewellery, we offer a full refund within 14 days of purchase to the original payment method. The item must be unworn, in its original packaging and in a saleable condition.
Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.
Items must be posted via secure insured postal service. It is the responsibility of the customer to pay return shipping costs, duties and taxes that may apply.
Please retain copy of the postal receipt. We will not accept responsibility if the item is lost or damaged in transit.
If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer.
Please return your items to;
15 Manor House
Enclosing a covering letter and proof of purchase.
Please note our jewellery is carefully crafted in ordered to avoid breakages
We will repair/replace any items upon inspection of the item with manufacturing faults within the first 6 months from the purchase date.
Manufacturing faults do not include: wear and tear, oxidisation, tarnishing, fading plating, broken chains, cracked or broken stones or bending of earrings etc.
Chain breakages happen for various reasons, most commonly being an accidental tug, simple wear and tear or the use of perfume and cosmetics. On very rare occasions it could be down to a manufacturing fault.
If the necklace has been tugged/or broken due to wear an tear, this will be because the chain has stretched and snapped. We can measure the chain and tell by the shape of the links if this is the case.
If the chain has come loose from the clasp we can fix this in house and there will be no charge.
Our replacement chain fees are as follows; ( please be aware that all replacement chains are at a discounted rate and we only sell these to existing customers)
Silver Ball Chain 80cm £25.00
Gold/Rose Gold Ball Chain 80cm £40.00
Silver Link Chain 80cm £25.00
Gold/Rose Link Chain 80cm £40.00
Trio Chains will be made bespoke for the customer. Please allow up to 5 weeks. Price on Request.
Plating and Tarnishing
Plating rubbing off or tarnishing is a natural part of wear and tear, and is not considered a manufacturing fault.
Different skin acidity levels and how the product is worn/stored will influence the life of our products.
Silver tarnishes in air, particularly in hot and humid weather.
Storage and Care
Air, perfume, chlorinated or salt water and household cleaning products can all damage or tarnish your silver jewellery. When not in use, store your jewellery in a box/ pouch such as the original packaging to avoid damage to the item.
Keep all jewellery dry at all times. Do not place next to heater, window, air conditioner or in the bathroom. Please avoid storing your jewellery in damp and hot conditions as this can cause silver and gold plating to discolour and tarnish.
Never wear your jewellery whilst swimming or bathing, washing up, cleaning or using chemicals, performing sports or heavy-duty activities.
Always put your jewellery on last when getting ready to avoid contact with chemicals found in perfume, hair and beauty products etc. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode
Jewellery should be taken off before bed.
We generally recommend using a silver polishing cloth once a week to wipe the surface of your jewellery to remove light tarnish. Use gentle pressure taking care not to wipe too hard on plated items to avoid faded plating. We do not take any responsibility if the item is over cleaned and plating has faded.
Wear and Tear
All our pieces are crafted using 925 sterling silver and gold pieces are plated using 14 carat gold or rose gold.
Please note that traces of wear and tear (e.g. scratches) are more visible on items which have larger polished silver or gold surfaces as on other items. These can occur even after a short time.
External influences like scratches and tarnishing are normal signs of wear and tear and are not material faults.
If you have any questions please do not hesitate to contact us via firstname.lastname@example.org