Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All UK deliveries are sent via Royal Mail. Internet orders are dispatched on the next working day. Standard Delivery (3-4 days, not tracked) £3.99 Express Delivery ( 1-2 days, tracked) £7.99 For deliveries on candles there is an extra charge due to weight. World Wide Delivery £17.99 tracked. Normally 1-2 weeks.

Which payment methods are accepted in the Online Shop?

All payment methods are accepted via pay pal with the exception of American Express.

What is the returns policy?

If you are not 100% happy with your jewellery , we offer a full refund within 7 days of the purchase to the original payment method. The item must be unworn,in its original packaging and in a saleable condition.

Jewellery Care & Warranty

In order to keep your pieces looking in their best condition we recommend that you avoid the use/contact with products such as; perfume,hairspray, body lotion, deodorant, sun tan lotion, chlorine etc. We recommend removing jewellery before you shower, bathe, swim and pay particular attention when on the beach. Take care to avoid extreme humidity or heat as this may cause tarnishing. Store in a cool, dry place.

Always store each item separately in its jewellery pouch.
Clean your piece with the cloth provided or buy a silver cleaning cloth online here.
In the unfortunate event that an item is found to be faulty or damaged please contact us as soon as possible.